last updated June 22, 2017
1. Core Principles
We believe in the spirit of generosity and the sanctity of privacy. As donors who are willing to give in support of bereaving families, your information is kept confidential from the recipient organization to allow you to give freely and without consequence.
With regards to your personal information, our goal is to be fully transparent and accountable for the trust you put in us in helping to facilitate your support for families asking to honor their loved ones through memorial contributions. We do not share or sell your personal or financial information with any person or organization. We do provide some of your personal information directly to the family to inform them of your support which may include name(s), address and/or email address.
When you use our service, we collect the following information, and use it only as described below:
2.1. Personal Information. This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as communications with you regarding your donation and communication with the family to ensure they are aware of your support.
2.3. Communications With Us. When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.
2.5. Usage Information. This includes information about your activity on and interaction with the Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyze how the Services are being accessed and used, and to track performance of the Services.
2.6. Location Information. Your devices (depending on your settings) may transmit location information to the Services. We use this information to customize, improve and protect the Services.
As stated previously, we share some of your personal information with the family of the deceased to ensure they have been notified of your support. Otherwise, when you use the Services, we may share your information only as described below:
3.1. Following The Law. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law (including IRS regulations), protect our rights, or prevent fraud or abuse of IMO or our users. Should we receive law enforcement or national security requests for information, we strongly believe in privacy and transparency. We scrutinize such requests carefully and challenge vague, over broad or otherwise unlawful requests. And when legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.
While no service is completely secure, we are dedicated to keeping your information safe. Our website employs security measures such as using firewalls to protect against intruders, building redundancies throughout the network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Payment information is transmitted using HTTPS encryption, and our site is maintained with a Level 1 PCI DSS certification.
We'll retain your personal information for as long as we need it to provide our Services. We may retain your personal information in order to comply with the law, IRS regulations and statutes, protect our rights, resolve disputes or enforce our agreements.
6. Links to Third Party Websites